Development of a patients' satisfaction analysis system using machine learning and lexicon-based methods

• Main Authors: Shiva Khaleghparast (Author), Majid Maleki (Author), Ghasem Hajianfar (Author), Esmaeil Soumari (Author), Mehrdad Oveisi (Author), Hassan Maleki Golandouz (Author), Feridoun Noohi (Author), Maziar Gholampour dehaki (Author), Reza Golpira (Author), Saeideh Mazloomzadeh (Author), Maedeh Arabian (Author), Samira Kalayinia (Author)
• Format: Book
• Published: BMC, 2023-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Patients' rights are integral to medical ethics. This study aimed to perform sentiment analysis and opinion mining on patients' messages by a combination of lexicon-based and machine learning methods to identify positive or negative comments and to determine the differe...