Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9-1-1 study protocol

• Main Authors: Janet Baseman (Author), Debra Revere (Author), Ian Painter (Author), Scott Stangenes (Author), Michelle Lilly (Author), Randal Beaton (Author), Rebecca Calhoun (Author), Hendrika Meischke (Author)
• Format: Book
• Published: BMC, 2018-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Our public health emergency response system relies on the "first of the first responders"-the emergency call center workforce that handles the emergency needs of a public in distress. Call centers across the United States have been preparing for the "Next Generatio...