Impact of new technologies on stress, attrition and well-being in emergency call centers: the NextGeneration 9-1-1 study protocol

• Hauptverfasser: Janet Baseman (Verfasst von), Debra Revere (Verfasst von), Ian Painter (Verfasst von), Scott Stangenes (Verfasst von), Michelle Lilly (Verfasst von), Randal Beaton (Verfasst von), Rebecca Calhoun (Verfasst von), Hendrika Meischke (Verfasst von)
• Format: Buch
• Veröffentlicht: BMC, 2018-05-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

Abstract Background Our public health emergency response system relies on the "first of the first responders"-the emergency call center workforce that handles the emergency needs of a public in distress. Call centers across the United States have been preparing for the "Next Generatio...