Using Lean Six Sigma techniques to improve efficiency in outpatient ophthalmology clinics

• Main Authors: Andrew W. Kam (Author), Scott Collins (Author), Tae Park (Author), Michael Mihail (Author), Fiona F. Stanaway (Author), Noni L. Lewis (Author), Daniel Polya (Author), Samantha Fraser-Bell (Author), Timothy V. Roberts (Author), James E.H. Smith (Author)
• Format: Book
• Published: BMC, 2021-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Increasing patient numbers, complexity of patient management, and healthcare resource limitations have resulted in prolonged patient wait times, decreased quality of service, and decreased patient satisfaction in many outpatient services worldwide. This study investigated the imp...