Linking Frontline Employee Self-Efficacy to Customers Service Performance in Healthcare Industry: A Dynamic Capability Perspective
Rong Li,1 Jing Liu,2 Weidong Xia,3 Jingdong Ma1,4 1School of Medicine and Health Management, Huazhong University of Science and Technology, Wuhan, People's Republic of China; 2Administrative Office, Yuebei People's Hospital, Shaoguan, People's Republic of China; 3Department of Informa...
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Dove Medical Press,
2023-12-01T00:00:00Z.
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