Staff perspectives of a model of access and triage for reducing waiting time in ambulatory services: a qualitative study

• Main Authors: Katherine E. Harding (Author), David A. Snowdon (Author), Annie K. Lewis (Author), Sandra G. Leggat (Author), Bridie Kent (Author), Jennifer J. Watts (Author), Nicholas F. Taylor (Author)
• Format: Book
• Published: BMC, 2019-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Specific Timely Appointments for Triage (STAT) is an intervention designed to reduce waiting time in community outpatient health services, shown to be effective in a large stepped wedge cluster randomised controlled trial. STAT combines initial strategies to reduce existing wait...