Perspectives of Frequent Users of Emergency Departments on a Case Management Intervention: A Qualitative Study

• Main Authors: Luana Schaad MS (Author), Madison Graells MS (Author), Miriam Kasztura MS (Author), Elodie Schmutz MS (Author), Joanna Moullin PhD (Author), Olivier Hugli (Author), Jean-Bernard Daeppen (Author), Julia Ambrosetti MS (Author), Julien Ombelli MS (Author), Michel Golay MS (Author), Vincent Ribordy (Author), Véronique S. Grazioli PhD Privat-Docent (Author), Patrick Bodenmann (Author)
• Format: Book
• Published: SAGE Publishing, 2023-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Effective management of frequent users of emergency departments (FUED) remains challenging. Case management (CM) has shown to improve patient quality of life while reducing ED visits and associated costs. However, little data is available on FUED's perception of CM outside of North...