A 'telephone first' approach to demand management in English general practice: a multimethod evaluation

• Main Authors: Jennifer Newbould (Author), Sarah Ball (Author), Gary Abel (Author), Matthew Barclay (Author), Tray Brown (Author), Jennie Corbett (Author), Brett Doble (Author), Marc Elliott (Author), Josephine Exley (Author), Anna Knack (Author), Adam Martin (Author), Emma Pitchforth (Author), Catherine Saunders (Author), Edward CF Wilson (Author), Eleanor Winpenny (Author), Miaoqing Yang (Author), Martin Roland (Author)
• Format: Book
• Published: National Institute for Health Research, 2019-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: The increasing difficulty experienced by general practices in meeting patient demand is leading to new approaches being tried, including greater use of telephone consulting. Objectives: To evaluate a 'telephone first' approach, in which all patients requesting a general practit...