A 'telephone first' approach to demand management in English general practice: a multimethod evaluation
Background: The increasing difficulty experienced by general practices in meeting patient demand is leading to new approaches being tried, including greater use of telephone consulting. Objectives: To evaluate a 'telephone first' approach, in which all patients requesting a general practit...
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| Main Authors: | , , , , , , , , , , , , , , , , |
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| Format: | Book |
| Published: |
National Institute for Health Research,
2019-05-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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