"Feedback is indeed a dainty dish to set before the Trust": Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospi...
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The Beryl Institute,
2023-08-01T00:00:00Z.
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