A trial of a chat service for patients and their family members in an emergency department

• Main Authors: Sejin Heo (Author), Song-Hee Kim (Author), Se Uk Lee (Author), Sung Yeon Hwang (Author), Hee Yoon (Author), Tae Gun Shin (Author), Hansol Chang (Author), Taerim Kim (Author), Won Chul Cha (Author)
• Format: Book
• Published: BMC, 2024-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Effective communication between patients and healthcare providers in the emergency department (ED) is challenging due to the dynamic nature of the ED environment. This study aimed to trial a chat service enabling patients in the ED and their family members to ask questions freely...