MODEL OF AN INCREASING QUALITY OF NURSING SERVICE (SATISFACTION) FOR POOR PATIENT IN PUBLIC HEALTH CENTER INDONESIA

• المؤلفون الرئيسيون: Nursalam Nursalam (مؤلف), Pratiwi Pratiwi (مؤلف), Laily Hidayati (مؤلف)
• التنسيق: كتاب
• منشور في: Universitas Airlangga, 2017-04-01T00:00:00Z.
• الموضوعات: article
• الوصول للمادة أونلاين: Connect to this object online.

Introduction: Nursing care Quality in a health center was one form of services that had to be considered and adjusted based on customer perception. The purpose of this study was to analyse the model of quality nursing service based on the customer perspective using the theory of Service Quality (SER...