MODEL OF AN INCREASING QUALITY OF NURSING SERVICE (SATISFACTION) FOR POOR PATIENT IN PUBLIC HEALTH CENTER INDONESIA

Introduction: Nursing care Quality in a health center was one form of services that had to be considered and adjusted based on customer perception. The purpose of this study was to analyse the model of quality nursing service based on the customer perspective using the theory of Service Quality (SER...

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Bibliographic Details
Main Authors: Nursalam Nursalam (Author), Pratiwi Pratiwi (Author), Laily Hidayati (Author)
Format: Book
Published: Universitas Airlangga, 2017-04-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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