Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study

• Main Authors: Tsunetaka Kijima (Author), Akira Matsushita (Author), Kenju Akai (Author), Tsuyoshi Hamano (Author), Satoshi Takahashi (Author), Kazushige Fujiwara (Author), Yuko Fujiwara (Author), Makoto Sato (Author), Toru Nabika (Author), Kristina Sundquist (Author), Jan Sundquist (Author), Yutaka Ishibashi (Author), Shunichi Kumakura (Author)
• Format: Book
• Published: BMC, 2021-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background This study aimed to explore associations between various elements of primary care, patient satisfaction, and loyalty. Methods This cross-sectional study used a modified version of the Primary Care Assessment Tool (PCAT), which was adapted for Japan. We distributed the PCAT questi...