The work, workforce, technology and organisational implications of the '111' single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study
Background: NHS 111 represents a fundamental change in the way that urgent care is delivered. It is underpinned by a computer decision support system (CDSS) and involves significant labour substitution, in particular the greater use of non-clinical staff to deliver services. Objective: To investigat...
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| Main Authors: | , , , , , , , |
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| Format: | Book |
| Published: |
National Institute for Health Research,
2014-02-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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