Factors Influencing Word-of-Mouth Behaviour at Outpatient Department YPK Mandiri Hospital, Jakarta

The purpose of this study was to determine the factors that influence the word-of-mouth behavior of patients seeking treatment at YPK Mandiri Hospital, Jakarta. The factors studied were doctor's expertise, doctor's communication, nursing, ancillary, and administration services, hospital re...

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Bibliographic Details
Main Authors: Raissa Liem (Author), Darrell Fernando (Author), Innocentius Bernarto (Author)
Format: Book
Published: Indonesian Society of Obstetrics and Gynecology, 2023-02-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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