Factors Influencing Word-of-Mouth Behaviour at Outpatient Department YPK Mandiri Hospital, Jakarta
The purpose of this study was to determine the factors that influence the word-of-mouth behavior of patients seeking treatment at YPK Mandiri Hospital, Jakarta. The factors studied were doctor's expertise, doctor's communication, nursing, ancillary, and administration services, hospital re...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
Indonesian Society of Obstetrics and Gynecology,
2023-02-01T00:00:00Z.
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