Machine-learning based routing of callers in an Israeli mental health hotline

• मुख्य लेखकों: Akiva Kleinerman (लेखक), Ariel Rosenfeld (लेखक), Hanan Rosemarin (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: BMC, 2022-06-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Abstract Background Mental health contact centers (also known as Hotlines) offer crisis intervention and counselling by phone calls and online chats. These mental health helplines have shown great success in improving the mental state of the callers, and are increasingly becoming popular in Israel a...