The evolution and integration of a patient-centric mapping tool (patient journey value mapping) in continuous quality improvement

• Main Authors: Alison Tothy (Author), Sunitha Sastry (Author), Heather Limper (Author), Paul Suett (Author), Mary Kate Springman (Author), Susan Murphy (Author)
• Format: Book
• Published: The Beryl Institute, 2017-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The need to improve a healthcare system that too frequently fails to deliver benefits of care, even resulting in harm to patients, has been well established. The resulting era of quality improvement has aimed to improve the delivery of care by increasing quality while reducing cost. One approach to...