Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units

• Main Authors: Victoria Noremberg Bitencourt (Author), Francielly Crestani (Author), Marina Zanette Peuckert (Author), Gabriela Rupp Hanzen Andrades (Author), João Ronaldo Mafalda Krauzer (Author), Cíntia de Cassia Cintra (Author), Mariana Lucas da Rocha Cunha (Author), Guilherme Unchalo Eckert (Author), Leandra Girardi (Author), Iná S. Santos (Author), Pedro Celiny Ramos Garcia (Author)
• Format: Book
• Published: Elsevier, 2023-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Objective: To verify the performance of the Net Promoter Score (NPS) as a tool to assess parental satisfaction in pediatric intensive care units (PICUs). Methods: The authors conducted an observational cross-sectional multicenter study in the PICUs of 5 hospitals in Brazil. Eligible participants wer...