Web Evaluation at the US National Institutes of Health: Use of the American Customer Satisfaction Index Online Customer Survey

• Main Authors: Wood, Fred B (Author), Siegel, Elliot R (Author), Feldman, Sue (Author), Love, Cynthia B (Author), Rodrigues, Dennis (Author), Malamud, Mark (Author), Lagana, Marie (Author), Crafts, Jennifer (Author)
• Format: Book
• Published: JMIR Publications, 2008-02-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background The National Institutes of Health (NIH), US Department of Health and Human Services (HHS), realized the need to better understand its Web users in order to help assure that websites are user friendly and well designed for effective information dissemination. A trans-NIH group proposed a t...