Employing Fuzzy-weighted SERVQUAL, Refined-KANO, IPA, and QFD to Assess Service Quality in Vocational Higher Education
This research aims to evaluate the quality of vocational higher education services and determine which characteristics most influence service quality. The research used multiple service quality methods, including Fuzzy Weighted SERVQUAL, Refined Kano, Importance-Performance Analysis, and Quality Fun...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
LPPM Universitas Pendidikan Mandalika,
2023-03-01T00:00:00Z.
|
| Subjects: | |
| Online Access: | Connect to this object online. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
|---|---|
| Copy 1 | Available |