An evaluation of a near real-time survey for improving patients' experiences of the relational aspects of care: a mixed-methods evaluation

• Principais autores: Chris Graham (Autor), Susanne Käsbauer (Autor), Robyn Cooper (Autor), Jenny King (Autor), Steve Sizmur (Autor), Crispin Jenkinson (Autor), Laura Kelly (Autor)
• Formato: Livro
• Publicado em: National Institute for Health Research, 2018-03-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

Background: The Francis Report (of 2013) provided many recommendations to improve compassionate care in NHS organisations, including more widespread use of real-time feedback (RTF) to collect patient experience data. This research directly addressed these recommendations and aimed to provide an evid...