An evaluation of a near real-time survey for improving patients' experiences of the relational aspects of care: a mixed-methods evaluation

• Main Authors: Chris Graham (Author), Susanne Käsbauer (Author), Robyn Cooper (Author), Jenny King (Author), Steve Sizmur (Author), Crispin Jenkinson (Author), Laura Kelly (Author)
• Format: Book
• Published: National Institute for Health Research, 2018-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: The Francis Report (of 2013) provided many recommendations to improve compassionate care in NHS organisations, including more widespread use of real-time feedback (RTF) to collect patient experience data. This research directly addressed these recommendations and aimed to provide an evid...