Satisfaction Academy: A Novel Residency Curriculum to Improve the Patient Experience in the Emergency Department

• Main Authors: Jonah Gunalda (Author), Kathleen Hosmer (Author), Nicholas Hartman (Author), Lane Smith (Author), Bradley Chapman (Author), Warren Jones (Author), Michael Irick (Author), Manoj Pariyadath (Author)
• Format: Book
• Published: Association of American Medical Colleges, 2018-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Introduction Patient satisfaction is a key indicator of health care value and an increasingly important metric used to assess emergency physician performance and often reimbursement. To our knowledge, there is no standardized curriculum within emergency medicine (EM) residency programs that focuses...