Applying Andersen's healthcare utilization model to assess factors influencing patients' expectations for diagnostic tests at emergency department visits during the COVID-19 pandemic

• Main Authors: Zhilian Huang (Author), Karthiga Natarajan (Author), Hoon Chin Lim (Author), Yanyi Weng (Author), Hann Yee Tan (Author), Eillyne Seow (Author), Li Lee Peng (Author), Jing Teng Ow (Author), Win Sen Kuan (Author), Angela Chow (Author)
• Format: Book
• Published: Frontiers Media S.A., 2023-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundThe uncertainties surrounding the COVID-19 pandemic led to a surge in non-urgent emergency department (ED) attendance among people presenting with upper respiratory tract infection (URTI) symptoms. These non-urgent visits, often manageable in primary care, exacerbated ED overcrowding, whic...