The utilizing of control chart in cusmonitoring in a hospitaltomer satisfaction score

• Main Authors: M Farahbakhsh (Author), A Nikniaz (Author), A Mardi (Author), A Hasan Zade (Author), S Entezar (Author)
• Format: Knjiga
• Izdano: Tehran University of Medical Sciences, 2013-05-01T00:00:00Z.
• Teme: article
• Online dostop: Connect to this object online.

Background: utilizing control chart in customer satisfaction evaluation is one of the effective tools in making results of customer analysis practical. This study was conducted to design the method of utilizing control chart in monitoring customer satisfaction in health care facilities.This prospect...