The utilizing of control chart in cusmonitoring in a hospitaltomer satisfaction score
Background: utilizing control chart in customer satisfaction evaluation is one of the effective tools in making results of customer analysis practical. This study was conducted to design the method of utilizing control chart in monitoring customer satisfaction in health care facilities.This prospect...
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| Main Authors: | , , , , |
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| Format: | Book |
| Published: |
Tehran University of Medical Sciences,
2013-05-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |