Using The SERVQUAL model in perfomance Measurment of national program of Iranian Hospitals Evaluation

Background: Various studies have highlighted the importance of accreditation as a ubiquitous performance measurement system of hospitals. However, the effectiveness of this mechanism has not been addressed, as much it deserves, in developing countries. Therefore, current study intends to investigate...

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Main Authors: F Akbari Haghighi (Author), E Jaafari pooyan (Author)
Format: Book
Published: Tehran University of Medical Sciences, 2010-02-01T00:00:00Z.
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3rd Floor Main Library

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