The importance of power, context and agency in improving patient experience through a patient and family centred care approach

• Main Authors: Josephine Ocloo (Author), Joanna Goodrich (Author), Hiro Tanaka (Author), Julia Birchall-Searle (Author), Derek Dawson (Author), Michelle Farr (Author)
• Format: Book
• Published: BMC, 2020-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Research shows that the way that healthcare staff experience their job impacts on their individual performance, patient experience and outcomes as well as on the performance of organisations. This article builds on this literature by investigating, with multi-disciplinary clinica...