Measuring hospital Service Quality Gap from the viewpoint of inpatients in educational hospitals of Qazvin University of Medical Sciences (2012-13)

• Main Authors: hana hasani (Author), rafat mohebifar (Author), amene barikani (Author)
• פורמט: ספר
• יצא לאור: Tehran University of Medical Sciences, 2015-06-01T00:00:00Z.
• נושאים: article
• גישה מקוונת: Connect to this object online.

Background: understanding the patient expectations and perceptions of service quality is one of the requirements for improving quality of health services. The purpose of this study is to evaluate the gap between patient's expectations and perceptions in five dimensions of service quality in hos...