Is there any link between accreditation programs and the models of organizational excellence?

• Autors principals: Fernando Tobal Berssaneti (Autor), Ana Maria Saut (Autor), Májida Farid Barakat (Autor), Felipe Araujo Calarge (Autor)
• Format: Llibre
• Publicat: SciELO.
• Matèries: article
• Accés en línia: Connect to this object online.

Abstract OBJECTIVE To evaluate whether accredited health organizations perform better management practices than non-accredited ones. METHOD The study was developed in two stages: a literature review, and a study of multiple cases in 12 healthcare organizations in the state of São Paulo, Brazil. It...