A Methodological Approach for Developing and Validating a Parsimonious and Robust Measurement Tool: The Academic E-Service Quality (ACEQUAL) Model

• Main Authors: Toni Lupo (Author), Ester Buscarino (Author)
• Formato: Libro
• Publicado: MDPI AG, 2021-10-01T00:00:00Z.
• Subjects: article
• Acceso en liña: Connect to this object online.

Nowadays, in the higher education sector, the quality measurement process of education-related services is assuming a crucial role to support focused and targeted improvement activities deeply centered on students' needs/necessities. These are considered crucial factors for dealing with the cur...