Patients'/clients' expectation toward and satisfaction from pharmacy services

• Main Authors: Mohammed Biset Ayalew (Author), Kaleab Taye (Author), Daniel Asfaw (Author), Bethlehem Lemma (Author), Filagot Dadi (Author), Habtamu Solomon (Author), Haile Tazeze (Author), Bayew Tsega (Author)
• Format: Book
• Published: Wolters Kluwer Medknow Publications, 2017-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Objective: Satisfaction is becoming a popular health-care quality indicator as it reflects the reality of service or care provided. The aim of this study was to assess the level of patients' expectation toward and satisfaction from pharmacy service provided and to identify associated factor tha...