Mobile eye tracking applied as a tool for customer experience research in a crowded train station

Train stations have increasingly become crowded, necessitating stringent requirements in the design of stations and commuter navigation through these stations. In this study, we explored the use of mobile eye tracking in combination with observation and a survey to gain knowledge on customer experie...

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Bibliographic Details
Main Authors: Andrea Schneider (Author), Beat Vollenwyder (Author), Eva Krueger (Author), David B. Miller (Author), Jasmin Thurau (Author), Achim Elfering (Author)
Format: Book
Published: Bern Open Publishing, 2023-01-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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