Patient satisfaction with pharmaceutical care services provided at primary-level and secondary-level health facilities in Indonesia's health coverage system

• Main Authors: Luh Putu Febryana Larasanty (Author), Maria Fiani Cahyadi (Author), Ni Made Rai Sudarni (Author), I Made Agus Gelgel Wirasuta (Author)
• Format: Book
• Published: College of Public Health Sciences, Chulalongkorn University, 2019-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Purpose - The purpose of this paper is to determine patient expectation and perception of pharmaceutical care services in order to measure the level of patient satisfaction provided by Indonesia's health coverage (IHC) system. Design/methodology/approach - A patient satisfaction survey was cond...