The Effect of Service Quality on Patient loyalty: a Study of Pri-vate Hospitals in Tehran, Iran
Background: Service quality is perceived as an important factor for developing patient's loyalty. The aim of this study was to determine the hospital service quality from the patients' viewpoints and the relative importance of quality dimensions in predicting the patient's loyalty. Me...
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Tehran University of Medical Sciences,
2012-09-01T00:00:00Z.
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