Development and validation of a scale for measuring hospital service quality: a dyadic approach

• Asıl Yazarlar: Raghav Upadhyai (Yazar), Neha Upadhyai (Yazar), Arvind Kumar Jain (Yazar), Gaurav Chopra (Yazar), Hiranmoy Roy (Yazar), Vimal Pant (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: College of Public Health Sciences, Chulalongkorn University, 2022-04-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

Purpose - This study integrates the providers' perspective as well as the patient's perspective in developing and validating a scale to measure hospital service quality in multispecialty hospitals. Design/methodology/approach - An exploratory sequential mixed-method approach was used in th...