Development and validation of a scale for measuring hospital service quality: a dyadic approach

• Main Authors: Raghav Upadhyai (Author), Neha Upadhyai (Author), Arvind Kumar Jain (Author), Gaurav Chopra (Author), Hiranmoy Roy (Author), Vimal Pant (Author)
• Format: Book
• Published: College of Public Health Sciences, Chulalongkorn University, 2022-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Purpose - This study integrates the providers' perspective as well as the patient's perspective in developing and validating a scale to measure hospital service quality in multispecialty hospitals. Design/methodology/approach - An exploratory sequential mixed-method approach was used in th...