Investigating Patients' Continuance Intention Toward Conversational Agents in Outpatient Departments: Cross-sectional Field Survey

BackgroundConversational agents (CAs) have been developed in outpatient departments to improve physician-patient communication efficiency. As end users, patients' continuance intention is essential for the sustainable development of CAs. ObjectiveThe aim of this study was to facilitate the succ...

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Main Authors: Xingyi Li (Author), Shirong Xie (Author), Zhengqiang Ye (Author), Shishi Ma (Author), Guangjun Yu (Author)
Format: Book
Published: JMIR Publications, 2022-11-01T00:00:00Z.
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