User satisfaction as a quality indicator in the municipal sports service. Perception, analysis and evolution

• Main Authors: E. Armada (Author), F. Martínez -Gallego (Author), E. Segarra (Author), A. Díaz (Author)
• Format: Bog
• Udgivet: Universidad de Murcia, 2016-03-01T00:00:00Z.
• Fag: article
• Online adgang: Connect to this object online.

A longitudinal study will be conducted which can be useful for the benchmarking of future public sports managers. The objectives of this study will be determining the degree of present user satisfaction with communal sports services offered by the city council of Cartagena, analyzing the development...