Quality of medical service, patient satisfaction and loyalty with a focus on interpersonal-based medical service encounters and treatment effectiveness: a cross-sectional multicenter study of complementary and alternative medicine (CAM) hospitals

• Main Authors: Chang Eun Kim (Author), Joon-Shik Shin (Author), Jinho Lee (Author), Yoon Jae Lee (Author), Me-riong Kim (Author), Areum Choi (Author), Ki Byung Park (Author), Ho-Joo Lee (Author), In-Hyuk Ha (Author)
• Format: Book
• Published: BMC, 2017-03-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Treatment effectiveness holds considerable importance in the association between service quality and satisfaction in medical service studies. While complementary and alternative medicine (CAM) use grows more prominent, comprehensive evaluations of the quality of medical service a...