Why surveys are ‘very hard’: exploring challenges and insights for collection of authentic patient experience information with speakers of Australian First Nations languages

• Main Authors: Anne Lowell (Author), Yomei Jones (Author), Robyn Aitken (Author), Dikul Baker (Author), Judith Lovell (Author), Samantha Togni (Author), Dianne Gon̲d̲arra (Author), Beth Sometimes (Author), Margaret Smith (Author), Julie Anderson (Author), Rachael Sharp (Author), Maria Karidakis (Author), Sarita Quinlivan (Author), Mandy Truong (Author), Paul Lawton (Author)
• Format: Book
• Published: James Cook University, 2024-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Introduction: Health services collect patient experience data to monitor, evaluate and improve services and subsequently health outcomes. Obtaining authentic patient experience information to inform improvements relies on the quality of data collection processes and the responsiveness of these proce...