Understanding healthcare professionals' responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysis using the Theoretical Domains Framework

• Main Authors: Vivi Antonopoulou (Author), Carly Meyer (Author), Paul Chadwick (Author), Beckie Gibson (Author), Falko F. Sniehotta (Author), Ivo Vlaev (Author), Anna Vassova (Author), Louis Goffe (Author), Fabiana Lorencatto (Author), Alison McKinlay (Author), Angel Marie Chater (Author)
• Format: Book
• Published: BMC, 2024-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background The path of a complaint and patient satisfaction with complaint resolution is often dependent on the responses of healthcare professionals (HCPs). It is therefore important to understand the influences shaping HCP behaviour. This systematic review aimed to (1) identify the key ac...