Understanding healthcare professionals' responses to patient complaints in secondary and tertiary care in the UK: A systematic review and behavioural analysis using the Theoretical Domains Framework

• मुख्य लेखकों: Vivi Antonopoulou (लेखक), Carly Meyer (लेखक), Paul Chadwick (लेखक), Beckie Gibson (लेखक), Falko F. Sniehotta (लेखक), Ivo Vlaev (लेखक), Anna Vassova (लेखक), Louis Goffe (लेखक), Fabiana Lorencatto (लेखक), Alison McKinlay (लेखक), Angel Marie Chater (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: BMC, 2024-10-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Abstract Background The path of a complaint and patient satisfaction with complaint resolution is often dependent on the responses of healthcare professionals (HCPs). It is therefore important to understand the influences shaping HCP behaviour. This systematic review aimed to (1) identify the key ac...