Qualitatively exploring the impact of a relationship-centered communication skills training program in improving patient perceptions of care

• Main Authors: Marie C. Haverfield (Author), Robert Victor (Author), Brenda Flores (Author), Jonathan Altamirano (Author), Magali Fassiotto (Author), Merisa Kline (Author), Barbette Weimer-Elder (Author)
• Format: Book
• Published: Elsevier, 2022-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Objective: To explore qualitative patient experience comments before and after a relationship-centered communication skills training to understand patient experience, program impact, and opportunities for improvement. Methods: Qualitative patient experience evaluation data was captured from January...