Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare

• Main Authors: Alpa Vyas (Author), Lisa Allen (Author), Anne Brown (Author), Jennifer Carron (Author), Cassandra Crowe-Jackson (Author), Rick Evans (Author), Kevin Gwin (Author), Jason Wolf (Author)
• Format: Book
• Published: The Beryl Institute, 2022-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation, the question of what...