Measuring what matters: A proposal for reframing how we evaluate and improve experience in healthcare

• Päätekijät: Alpa Vyas (Tekijä), Lisa Allen (Tekijä), Anne Brown (Tekijä), Jennifer Carron (Tekijä), Cassandra Crowe-Jackson (Tekijä), Rick Evans (Tekijä), Kevin Gwin (Tekijä), Jason Wolf (Tekijä)
• Aineistotyyppi: Kirja
• Julkaistu: The Beryl Institute, 2022-04-01T00:00:00Z.
• Aiheet: article
• Linkit: Connect to this object online.

The conversation on measuring experience has been a long and thoughtful one. It has reflected a dynamic tension between measures used as a lever for action in some health systems and as a mechanism to determine reimbursable dollars in others. Yet underlying all the conversation, the question of what...