Perfect ratings with negative comments: Learning from contradictory patient survey responses

• প্রধান লেখক: Andrew Gallan (লেখক), Marina Girju (লেখক), Roxana Girju (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: The Beryl Institute, 2017-11-01T00:00:00Z.
• বিষয়গুলি: article
• অনলাইন ব্যবহার করুন: Connect to this object online.

This research explores why patients give perfect domain scores yet provide negative comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient survey data from eleven different hospitals of a major U.S. health care system were utilized. The dataset included survey scores an...