Perfect ratings with negative comments: Learning from contradictory patient survey responses
This research explores why patients give perfect domain scores yet provide negative comments on surveys. In order to explore this phenomenon, vendor-supplied in-patient survey data from eleven different hospitals of a major U.S. health care system were utilized. The dataset included survey scores an...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
The Beryl Institute,
2017-11-01T00:00:00Z.
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| Call Number: |
A1234.567 |
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| Copy 1 | Available |