A qualitative study of National Health Service (NHS) complaint-responses

• Main Authors: May McCreaddie (Author), Bethan Benwell (Author), Alice Gritti (Author)
• 格式: 圖書
• 出版: BMC, 2021-07-01T00:00:00Z.
• 主題: article
• 在線閱讀: Connect to this object online.

Abstract Background Healthcare complaints are grievances that may be indicative of some system failures, individual failings, or a combination of both. Moreover, the experience of making a complaint, including its outcome, often falls short of patient expectations, particularly in relation to the in...