Patient satisfaction analysis: Identifying key drivers and enhancing service quality of dental care
Background/purpose: Dental care service quality has received increasing attention in recent years. Patient satisfaction is extensively used to evaluate healthcare service quality. The aim of this study was to propose a conceptual framework for identifying the key drivers and provide guidance for enh...
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| Main Authors: | , |
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| Format: | Book |
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Elsevier,
2013-09-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |