Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization

Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization

Standardized patient experience survey instruments play an important role in informing healthcare quality and process improvement. However, any changes in standardized instruments can impact the interpretation, trending, and analysis of patient reported data. This study investigates how the change i...

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Main Authors: Kimberley Marshall-Aiyelawo (Author), Richard Bannick (Author), Sharon Beamer (Author), Melissa Gliner (Author), Terry McDavid (Author), Daniel Muraida (Author), Janice Ellison (Author), Beatrice Abiero (Author), Alan Roshwalb (Author), Mark Andrews (Author)
Format: Book
Published: The Beryl Institute, 2019-11-01T00:00:00Z.
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