Developing approaches to the collection and use of evidence of patient experience below the level of national surveys

• Main Authors: Elizabeth Gibbons (Author), Chris Graham (Author), Jenny King (Author), Kelsey Flott (Author), Crispin Jenkinson (Author), Raymond Fitzpatrick (Author)
• Format: Book
• Published: The Beryl Institute, 2016-04-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

National approaches to collecting patient feedback provide trust level information which although can provide a benchmark for trusts often doesn't provide information about specific services or patients experiences of pathways of care. This more granular level of data could be more informative...