Beyond service education: Impacting the human experience with sustained training utilizing the Experience Model of Communication
Patients scheduling or checking in for medical appointments often share with frontline employees' details of their stories, including their worries, prior negative experiences, and hopes. These interactions require employees to not only complete their task, but also to be mindfully present, pic...
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| Main Authors: | , , , |
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| Format: | Book |
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The Beryl Institute,
2022-08-01T00:00:00Z.
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Internet
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| Call Number: |
A1234.567 |
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| Copy 1 | Available |