Engaging Citizens Via Journey Maps to Address Urban Health Issues

• Main Authors: Amanda Pomeroy-Stevens (Author), Muh Afdhal (Author), Neeraj Mishra (Author), Kim Farnham Egan (Author), Karin Christianson (Author), Damodar Bachani (Author)
• Format: Book
• Published: SAGE Publishing, 2020-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Effectively addressing urban health challenges requires engagement of citizens. However, citizens often face barriers providing feedback, and city officials likewise face difficulties incorporating feedback in a meaningful and systematic way. This paper shares one innovative approach to capturing ci...